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Service Desk Hours and Contact Information

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1.0 - Authored on 12-22-2016 by Leighanne Ellis

The Service Desk provides support to faculty, staff, and students. Telephone support is provided at 301.405.1500. Walk-in support and computer sales are located on the first floor of McKeldin Library. For directions visit, Driving Directions to the McKeldin Library Service Desk.

To report a problem, we encourage you to send an email to itsupport@umd.edu or Report an Issue with the Service Desk.

IMPORTANT: See Tech Support During UMD Campus Closure for available resources from March 23-29, 2020.

Service Desk Call Center

Phone: 301.405.1500 

Telephone support hours: Monday-Friday 8 a.m.-6 p.m.

Live Chat and email hours: Monday-Friday 8 a.m.-8 p.m.

Terrapin Tech (computer sales and support)

Located in McKeldin Library, Room 1221.

Phone: 301.314.7000

In person support: Terrapin Tech is CLOSED for in-person support while campus is closed. However, Terrapin Tech is continuing to process orders via email at terpstore@umd.edu. Voice messages left to Terrapin Tech's phone number will be returned during normal weekly business hours (Monday-Friday 8 a.m.-5 p.m.). For a faster response, contact Terrapin Tech via email.

Campus Information Services

Phone: 301.405.1000

Telephone support hours: Monday-Friday 8 a.m.-6 p.m.

Classroom Support 

Phone: 301.405.2500

Classroom Support is closed while campus is closed. Voice messages may not be returned.