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Service Desk Hours and Contact Information

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1.0 - Authored on 12-22-2016 by Leighanne Ellis

The IT Service Desk provides support to faculty, staff, and students. To report a problem, we encourage you to send an email to itsupport@umd.edu or Report an Issue with the Service Desk.

Service Desk call center

Phone: 301.405.1500, itsupport@umd.edu

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m., Weekend 12 p.m.-4:00 p.m.

Live Chat and email hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m., Weekend 12 p.m.-4:00 p.m.

Terrapin Tech (computer sales and support)

Phone: 301.314.7000, terpstore@umd.edu

Located in Edward St. John Learning & Teaching Center (ESJ), Room 2309.

Scheduling drop off/pick-up appointments at ESJ, Monday-Friday 9:00 a.m.-4:00 p.m.

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m.

Campus information services

Phone: 301.405.1000

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m.

Classroom support 

Phone: 301.405.2500, classrooms@umd.edu

Monday-Thursday 7:30 a.m.-10 p.m., Friday 7:30 a.m.-5 p.m.

Other resources