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Service Desk Hours and Contact Information

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13.0 - Updated on 11-04-2021 by Leighanne Ellis

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1.0 - Authored on 12-22-2016 by Leighanne Ellis

The Service Desk provides support to faculty, staff, and students. Telephone support is provided at 301.405.1500. Walk-in support and computer sales are located on the first floor of McKeldin Library. For directions visit, Driving Directions to the McKeldin Library Service Desk.

To report a problem, we encourage you to send an email to itsupport@umd.edu or Report an Issue with the Service Desk.

For DIT Winter Break Hours, see Winter Break 2019 Service Modifications.

Service Desk Call Center

Phone: 301.405.1500

Telephone support hours: Monday - Thursday 8 a.m. to 10 p.m., Friday 8 a.m. to 6 p.m.

Live Chat hours: Monday - Thursday 8 a.m. to 10 p.m., Friday 8 a.m. to 6 p.m.

Terrapin Tech (computer sales and support)

Located in McKeldin Library, Room 1221

Phone: 301.314.7000

Walk-in support hours: Monday - Friday 8:30 a.m. to 10 p.m., Sunday Noon to 10 p.m.

Campus Information Services

Phone: 301.405.1000

Telephone support hours: Monday - Thursday 8 a.m. to 10 p.m., Friday 8 a.m. to 6 p.m.

Classroom Support 

Phone: 301.405.2500

Telephone support: Monday - Thursday 7:30 a.m. to 10:00 p.m., Friday 7:30 a.m. to 5:00 p.m.