Overview

Profiles in the UMD Virtual Workspace are stored in Azure and loaded to the host VM when the user logs in. This is handled using the FSLogix profile service. Profile size is determined for all users in a host pool (Desktop or RemoteApp) by policy. Most host pools have maximum capacity set to 15GB per user, but this may differ for some host pools as determined by individual departments or service owners.

Users are encouraged to store important data in one of the available cloud storage services, such as Google Drive or Box. These services can be automatically connected for the user if they are configured in the Kumo service (https://kumo.umd.edu). This is especially useful for archival purposes and projects that have concluded.

User profiles that reach capacity or have limited space available may cause issues such as intermittent profile loading, file save errors, and application load errors. 

Resolution

User profiles contain data stored in Desktop, Documents, and Downloads, along with some application settings specific to the user. Profiles can also contain temporary files such as the browser cache. Use some of the following options to cleanup the profile to regain temporary storage space for your work on the desktop.

It is important to note that all of these directions should be applied to the remote desktop and not to your local device. Clearing space on your local device does not impact the user profile on any desktop in the Virtual Workspace.

1. Empty the Recycle Bin. This is the easiest and most obvious way to free up space. It's possible that you've been deleting items and they are still taking up space in the profile because the Recycle Bin is part of the profile.
   
   1. Go to the desktop. 
   2. Right click on the Recycle Bin.
   3. Select "Empty Recycle Bin".
2. Delete items in the Downloads folder that may no longer be needed. If necessary, transfer a copy of them to one of your cloud storage services instead.
3. Do the same for unneeded items on the Desktop and in the Documents folder. 
4. Clear the cache from any browser you frequently use on the desktop. If you tend to use the browser on the virtual workspace a lot, the cache can take up a significant amount of space and is not stored in an obvious location. Follow the directions for the appropriate browser below. 
   • Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
   • Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
   • Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

If you continue to experience issues with saving files or loading applications, please reach out to itsupport@umd.edu for assistance.