Application Download

1. Download the ServiceNow Agent application* 

      (*This is NOT the Now Mobile app).

IOS

Android

2. Enter itsupport.umd.edu into the instance address**

(**The ghost text will disappear)

3. Sign in with CAS

Using the App - iOS  

Accept Parking Permit Terms and Conditions (First use only): 

1. Click the ‘DIT Parking Passes’ tab
2. Click Terms & Conditions 
3. Close the Terms & Conditions to return to the previous screen
4. Select the three dots ‘...’ in the top right 
5. Select ‘Accept Terms & Conditions’
6. Sign the form and click Submit

B) Check Out Pass:

1. Click ‘DIT Parking Passes’
2. Select the three dots ‘...’
3. Click 'Scan Parking Pass’
4. Scan the QR code located on the back of the parking pass - bottom right corner
5. Click the Submit button after scanning the QR code

• You have checked out the pass and will see it in My Passes

 C) Return:

1. Click ‘DIT Parking Passes’
2. Select ‘My Passes’
3. Open the pass you checked out
4. Click ‘Return Pass’ to complete the process

Using the App - Android

A) Accept Parking Permit Terms and Conditions (First use only): 

1. Click ‘More’ then click ‘DIT Parking Passes’
2. Click and read the KB Article with Terms and Conditions
3. Close the KB Article to return to the previous screen
4. Select the plus sign ‘+’ at the bottom right
5. Select ‘Accept Terms and Conditions
6. Sign the form and click Submit

B) Check Out Pass:

1. Click ‘DIT Parking Passes’
2. Select the plus sign ‘+’ at the bottom right
3. Click 'Scan Parking Pass’
4. Scan the QR code located on the back of the parking pass - bottom right corner
5. Click the Arrow Icon after scanning the QR code

• You have checked out the pass and will see it in My Passes

 C) Return:

1. Click ‘DIT Parking Passes’
2. Select ‘My Passes’
3. Open the pass you checked out
4. Click ‘Return Pass’ to complete the process