When contacting the DIT Service Desk for assistance with adding or removing Multi-Factor Authentication (MFA) devices or resetting your passphrase, you may be asked to complete a Live Video ID Verification. This process is a secure way to verify your identity remotely, ensuring that the Service Desk can assist you while protecting your UMD account and personal information.
All identifying documents presented must be current and not expired. An expired ID will not be considered valid. The agent will ask you to show one or more valid photo IDs. All IDs must be current, not expired, and be clearly visible to the agent.
Choose from either Group A or Group B for acceptable forms of IDs to verify your identity.
Choose one of the following forms of ID from the I-9 list of acceptable documents:
Please confirm that you have all of the following:
Ensure your connection to the internet is stable. The agent will need to clearly see your face. The video feed cannot be pixelated, blurry, or granulated due to low connection quality.
The device you are joining from must have a webcam or forward-facing camera so that the agent can see your face and compare it to your identifying document(s). During the process, the agent may ask you to bring your ID closer to the camera so they can inspect it. IDs that are not legible to the agent will not be considered valid.
Mobile devices will need to have the Zoom app installed in order to successfully join a Zoom Room.
Since the agent verifying your identity will need to compare your ID(s) to your face, you will need to be in a well-lit environment. Please ensure even lighting before joining the live ID verification call and make sure there are no shadows covering your face or ID.
Once you have confirmed you have met all the above conditions, the call agent you are speaking with will direct you to select one of the Zoom rooms listed below.
Please note that all Live Video ID Verification calls are conducted through secure Zoom sessions. The video call and any personal information shared during the process will be kept strictly confidential and will only be used for the purpose of identity verification.
If for any reason you are unable to complete a Live Video ID Verification, you may complete an in-person ID verification at Terrapin Tech.