Contacting Apple for Hardware Support

Table of Contents

Apple stores for in-person hardware support

The are several Apple stores located near the University of Maryland College Park:

Apple Carnegie Library
801 K St NW, Washington, DC 20001
Accessible via Metro Rail Green Line
11 miles

Apple Bethesda Row
4860 Bethesda Ave, Bethesda, MD 20814
Accessible via Metro Rail Green and Red Line
13 miles

Apple Georgetown
1229 Wisconsin Ave NW, Washington, DC 20007
Accessible via Metrobus and Metro Rail
12 miles

Apple Clarendon
2700 Clarendon Blvd, Arlington, VA 22201
Accessible via Metro Rail Green and Orange/Silver Line
23 miles

Apple Columbia
10300 Little Patuxent Pkwy, Columbia, MD 21044
24 miles

Apple Montgomery Mall
7101 Democracy Blvd, Bethesda, MD 20817
33 miles

Contacting Apple for mail-in repairs

If you don’t wish to visit an Apple store in person, there are several other ways to contact Apple Support including chat, email and phone.  Visit Apple's Get Support page and either provide a short description of the problem you are having or select the device and problem description from a menu.  Depending on the type of device and problem, you will be prompted to call, begin a chat, or find a walk-in location.

Before you bring your device in to an Apple store

Backup your files

Before you bring your device into Apple for support, it is highly recommended that you backup all your data before doing so. Apple has multiple options for backup but the most popular methods are:

Via iCloud

Every Apple device has a built-in feature called iCloud where all your data is synced to the cloud and can be accessed from any of your devices as long as you are signed into an iCloud account. This feature can be turned on by going to System Preferences, clicking Apple ID and then accessing iCloud from there. Once the feature is turned on, you can select which items to sync to the cloud.

Via hard drive or solid state drive

If you do not wish to use the cloud, you can use an external hard drive or solid state drive to backup your files. Apple has a backup program called Time Machine that can be used to restore your laptop later, if need be. Time Machine should be prompted once you connect an external drive to your laptop, but if that doesn’t happen, you can manually start the backup process. 

In the Time Machine settings, you can select the external drive as the drive you would like to backup to and wait for it to finish. Time Machine will only backup as long as the drive is plugged in, so be sure to periodically update your external drive so that the latest files are backed up. 

Via other cloud methods

There are other cloud methods such as Google Drive or UMD Box that also offer immediate syncing and backup between the computer and the cloud. Google Drive uses Google Drive for Desktop while UMD Box uses the Box app to do the same. Users can use their UMD accounts to log into both Google Drive and Box.

Turn off Find My (from device)

Apple employees will most likely walk you through this process but Find My must be turned off on every Apple device before it can be taken in for repair. Depending on your Mac OS, there are two methods for this: 

Turn off Find My (from iCloud)

If you cannot access your device or your device cannot be powered on, you can also turn off Find My as long as you have access to your iCloud account.

  1. On any device, sign into iCloud.
  2. Click Find Devices, and then
  3. Look for the device you wish to remove.
    NOTE: Do not click Erase Device as that will remotely erase your data from the device. 
  4. Click Remove from Account.

Gathering information

The technicians may ask for identification and/or a sales receipt if you have it. You will also need to know your Apple ID password and computer username and password. If you have issues relating to power or ports, you may also need to bring in your charger. It is also recommended that you remove all accessories from the device including cases, camera covers, and stickers that you may wish to keep.