I receive the following Duo Mobile app error while attempting to approve a Duo Push on my iOS device:
Something unexpected happened. Please contact your helpdesk.
Duo Mobile on iOS.
Please try the following steps to resolve the error.
- If you're on campus and connected to Wi-Fi, make sure you're connected to eduroam, and not umd-guest.
- If you're off campus and connected to Wi-Fi, temporarily disconnect from Wi-Fi and see if the issue occurs while using your device's cellular connection (if available).
If the steps above don't resolve the error, contact the IT Service Desk for additional assistance.