Fwd: ELMS/Zoom issue


Issue

I'm using Firefox and when I try to start a Zoom meeting from the ELMS-Canvas, I get the following message "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."

Environment

ELMS-Canvas.

Resolution

In Firefox:

  1. Click on the shield icon to the left of the address bar.
  2. Toggle the switch at the top of the panel. This will turn off Enhanced Tracking Protection for this site. The page will reload automatically and allow trackers on this site only.

Cause

Firefox's Enhanced Tracking Protection is preventing Zoom from accessing the necessary cookies to associate your account.