I need access to a laptop

Terrapin Tech no longer offers Dell or Apple products for sale.

• A new UMD-tailored Dell online store is available at www.dell.com/UMD.
• For Apple retail locations, visit Apple’s Find a Store page.

For a short-term laptop rental for departmental use, visit Laptop Rental. The laptop rental program is only available to faculty and staff. For more information, see the Changes to DIT Computer Sales and Repair Services page.

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I need access to software or hardware

For software licenses, visit TERPware to access many software packages available at no additional cost for University of Maryland, College Park students, faculty, and staff. Popular products like Microsoft Office, Adobe Creative Cloud, and more are available for institutional, work-at-home, and personal use. The DIT Service Catalog can also be a helpful resource if you are looking for computing solutions provided to the UMD community.

For discipline-specific software (different than the options offered by the Division of IT on TERPware) or hardware, see Recommended Computer Specifications by School or contact your department/college IT support office.

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I need to access the Libraries' course reserves and interlibrary loan services

To support online learning and remote research, the Libraries' course reserves and interlibrary loan services can be used online. Please note there may be delays in turnaround times due to limited staff, so we encourage everyone to request electronic resources whenever possible.

• Request an Article or Chapter via ILL
• Request an Article, Chapter or E-Book for Electronic Reserves (for instructors only)
• Request Streaming Media Reserves (for instructors only)

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I need help with online meetings, office hours, calls, and chat

To support online teaching, learning, and remote work, the Division of IT offers and supports the following tools:

• Zoom is the latest adopted web and video conferencing system available to UMD students, faculty, and staff.
  
  • It allows users to host meetings, schedule office hours or appointments, and participate in and record meetings using intuitive user interfaces such as waiting rooms.
  • Zoom supports meetings with up to 300 participants and has the ability to save session recordings to the cloud or onto a local device. First-time users should access Zoom by visiting umd.zoom.us. Afterwards, Zoom can be accessed via ELMS-Canvas integration or by visiting umd.zoom.us.
  • Appointments scheduled through Zoom can be automatically saved to your calendar. Zoom supports Linux for all meetings, including those hosted on your personal meeting ID and those with H. 323/SIP devices.
  • Zoom supports 32-bit and 64-bit distributions.
  • For more instructions on how to use Zoom, see the Instructor's Guide to Zoom or the Student Guide for Using Zoom in an ELMS-Canvas Course. 
• Google Hangouts Meet is a voice, video, and chat application that can be accessed through UMD G Suite or TERPmail.
  
  • Google Hangouts Meet supports up to 25 video participants and up to 250 total participants. Google Hangouts Meet does not allow for session recording. Guide to Google Hangouts Meet
• Webex is a messaging, online meeting, and white boarding tool available to UMD faculty and staff.
  
  • A Team can have an unlimited number of members and a single space can hold up to 5,000 participants.
  • Guide to Webex

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I need help with accommodations or adaptive technology

Students may request accommodations or adaptive technology through the Accessibility and Disability Service (ADS). University employees with disabilities experiencing challenges with completing their job duties while teleworking (that is, inability to use technology, not having the needed adaptive technology, software, or hardware, and so on) may seek assistance from these UMD offices:

• Office of Faculty Affairs.
• University Human Resources, Office of Staff Relations. 
• DIT Accessibility Office at itaccessibility@umd.edu

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I have questions about HIPAA and the use of information technology systems at UMD

We have created a guide about the Health Insurance Portability and Accountability Act (HIPAA) for informational purposes only. This guide about the Health Insurance Portability and Accountability Act (HIPAA) is for informational purposes only and is not intended as legal advice. If you have questions, contact the UMD Office of General Counsel. 

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I still have an unmet need for technology

Please contact the Service Desk if you have any questions.

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