Delete Contacts for Shared Accounts


Issue

User wishes to clean up the suggested contacts/contact list for a Shared Account

Environment

Shared Accounts

Resolution

Contact the IT Service Desk and request to become a Delegate Contacts admin for your Shared Account. After an admin grants you access do the following.

  1. Log in to your email at gmail.com
  2. Click on your profile in the upper right and select the delegated email address you wish to modify
  3. Click Compose
  4. Click on the recipients entry and then click To
  5. Search for/Select the contacts you want to delete
  6. Click Manage Labels and select Create Label
  7. You can name the label anything you'd like but for simplicity we suggest "Contacts to Delete"
  8. Select the Label you created from the drop down to the right of Manage Labels
  9. Click the Trash icon
  10. From the choices, select Delete all contacts and delete this label
  11. Click Delete

If you run into a message saying "Trouble creating Label", ensure that the recipients field is left blank before clicking To in Step 4