Error trying to login to access Freshman Connection Form


Issue

You receive the message "The login information you entered cannot be identified" when trying to access the OES Forms Portal on TerpEngage.


Environment

Office of Extended Studies Forms Portal

Resolution

Make sure you are using your UMD Directory ID and Password to log into the webpage. If you are still unable to login, contact the Office of Extended Studies support at oessupport@umd.edu.


Cause

This error occurs when trying to use non-directory credentials to log into TerpEngage when you have an valid Directory ID. A non-directory login that you created may have worked originally, but that login was invalidated after you were admitted and granted a Directory ID.