AWS Account Service level Agreement


This Service Level Agreement (SLA) sets the commitment that prevails between the Division of Information Technology and each university academic, administrative, and programmatic unit, as they are mutually understood by their primary stakeholders. This Agreement remains valid until superseded by a revised or new agreement.

This SLA must be in place for a customer AWS account to remain within the University AWS Organization and to receive the benefits of Enterprise Support and the Enterprise Discount Program.

Either party may terminate the SLA within 60 Days business days notice.

Roles and responsibilities

Under this Service Level Agreement (SLA), the customer is responsible for the security, configuration, and cost of all AWS resources they provision within their AWS account. The AWS Shared Responsibility Model provides more details about what the customer is responsible for compared to what AWS is responsible for. DIT will pass through all AWS service charges, discounts, and credits through to the KFS number provided by the customer when the account was requested. Further details about the AWS billing process are available in UMD AWS Billing Process.

The following list contains some examples of the responsibilities of the customer.

The following list contains some examples of the responsibilities of DIT.

The following list contains some examples of the responsibilities of AWS.