You can’t access your TERPmail account with your current passphrase because you have not set your initial passphrase or it had been forgotten, mistyped, or there is a system outage or degradation.

TERPmail account.

1. Go to the Terpmail Information page.
2. Log in with your Directory ID and passphrase.
3. Enter a new TERPmail passphrase in the New Passphrase and Confirm Passphrase fields.
4. Reference the passphrase requirements highlighted in red before entering a new passphrase.
5. Click the blue Change TERPmail Passphrase button.

You can also go to the TERPMail homepage and click Set your passphrase to set your TERPmail passphrase. Contact the Service Desk if there are any issues accessing your account.