Unable to sign-in to Box


Issue

You receive an Invalid login credentials message when you attempt to sign in to Box using CAS.

Environment

Box

Resolution

Box has your email address associated with a Personal Box account. You will need to join UMD Box as a managed user.

A Box administrator will send you an invitation to your @UMD.edu address. Follow the invitation instructions to join.

Cause

Box has your email address associated with a Personal Box account.