One Bill is a service offered by the Division of IT at the University of Maryland so that customers' financial account managers can view detailed invoices for all of their services and obtain backup documentation for expenses on their accounts. Access is controlled by roles in Workday, but information can easily be downloaded and shared with pertinent contacts within your department.

Who can use One Bill

You must perform one of the following roles:

• USource Manager.
• USource Manager's supervisor.
• USource Manager's next level supervisor.

If you want to see billing details but don't have Tableau privileges, we recommend that you contact your departmental Business Manager, who can provide copies of the charges as needed.

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How to use One Bill

Access One Bill by clicking the link.

Filters

You can filter by:

• Time (Fiscal Year).
• Month (shows date when the services were rendered as well as the month they were invoiced in parentheses).
• Account number, RITM owner, RITM number and more.
  • RITM: Requested Item.
  • RITM owner: individual who made the request (customer for example).
  • RITM number: number assigned to the request for tracking via ServiceNow.

You can select charges to display: Billed Items/Not Billed Items.

• Billed items are items that DIT charges, requested through ServiceNow and billed monthly.
  • For questions about these items please reach out to the RITM owner.
• Not billed items are items that DIT does not charge for, but will include the cost of the service for informational purposes.
• You can see what you've been charged in Billed Items or you can see what's been comped in Not Billed Items but you can't see both at once.

Invoice summary

Invoice Summary (top panel) shows the summary of changes by account number.

Invoice details

Invoice Details (bottom panel) provides data based on the filters selected including key details for USource managers. Each specific service and cost will have the owner listed and the RITM number, which can be used to get in touch with the technical leads who have placed the service order.

Summary tab

The Summary tab contains summary level data displaying a cleaner snippet of the items you selected and filtered. It is suitable for printing.

Detail tab

The Detail tab is a cleaner snippet of the items you selected and filtered that is suitable for printing. Full details of each service that has charges related to it, including RITM number and RITM Owner (or requester of the service).

Export from Summary and Detail tabs

You can export items from Summary and Details to image, PDFs, CSV and other formats. You can download it as a text file (this downloads as .CSV).

NOTE: If you are downloading it as a PDF, select landscape view for optimal legibility.

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Troubleshooting

Questions about the nature of charges should be directed to the RITM Owner. For technical questions about the services themselves, the RITM Owner should contact the DIT technical lead for the service.

Filtering affects what is being shown and there is a hierarchy. If you're not seeing something, check your filters. To filter something, please be sure to click on selections that appear on the left.

• Click All to filter all account numbers.
• There is a reset filters option at the bottom of the page.

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Delegation in ServiceNow

If you will be out of the office you may want to consider reading this article about delegation in ServiceNow.

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