Personalize List Columns in ServiceNow


This article was written for the ServiceNow release version: Xanadu. Visit ServiceNow Documentation for the most updated version of this article.

You can personalize list views by choosing which columns appear and their order. These changes apply only to you and don’t affect other users.

NOTE: You must have access to Agent View to customize the columns. 

  1. Open the list.
  2. Select the gear icon in the right corner next to Actions on selected rows…

  3. Select the columns and the desired order.  
    NOTE: Values in the first column appear as links to open the record.

  4. In the Personalize List Columns window,
    • Select from any Available attributes and move them into your Selected area by using the right caret button.
    • You can remove items from your Selected area by clicking that attribute and pressing the left caret  button.
  5. Items in your Selected area will be displayed in order on your tables, with the leftmost attribute at the top of the list.
    • To change the ordering of your Selected list, click on an attribute and press the up caret or down caret button to move that attribute up or down the list.
  6. Select display options.
    NOTE: These options apply to all lists, not just the view you’re personalizing.
    Option Description
    Condense the vertical space between rows Select the Compact rows check box. Clear the check box to use standard row spacing.
    Display long text on more than one line Select the Wrap column text check box. Clear the check box to display text on one line.
    In Core UI, this option is also available in the Lists section of the system settings.
    Highlight list rows as the cursor passes over them Select the Active row highlighting check box. Clear the check box to restore the static, alternate row highlighting.
    Use updated field status indicators Select the Modern cell coloring check box.
    In Core UI, this option is also available in the Lists section of the system settings.
  7. Select list editing options (requires you to configure the list editor).
    NOTE: These options apply to all lists, not just the view you’re personalizing.
    Option Description
    Allow the list editor to open for the list Select the Enable list edit check box. Clear the check box to prevent the list editor from opening for the list.
    Open the list editor with a double-click Select the Double click to edit check box. Clear the check box to open the list editor using a single select.