Webex Recordings Not in MP4 Format


Issue

Webex video recordings are not MP4 format.

Environment

Webex

Resolution

Their account will have to manually updated by the dit-webex-appadmins-2 group. David Barks is the content owner for Webex problems.

Cause

In rare cases, users may not have an updated Webex version and some features documented in the IT Library will not match their version.