Guide to Transcript Requests


In this article

What are unofficial and official transcripts?

An unofficial transcript is for personal use and serves as a way for you to check the accuracy of the record. They are available online and can be accessed through Testudo.

An official transcript is a complete record of your academic history at the University of Maryland. UMD has partnered with National Student Clearinghouse to handle transcript requests. Students should visit the Office of the University Registrar transcript website for more information.

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Current and former students

How do I request an official transcript?

Students would need to visit the Office of the University Registrar transcript webpage for information about requesting an official transcript.

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How do I view an unofficial transcript?

  1. Visit Testudo.
  2. Click Unofficial transcript. Login through CAS.
  3. You may view and print your unofficial transcript.

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Do I need a Directory ID to request an official transcript?

Yes. If you do not know your Directory ID, visit directory.umd.edu.

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UMGC

University of Maryland Global Campus (UMGC), formerly known as University of Maryland, University College students cannot access or request transcripts through the University of Maryland, College Park. 

UMGC students must contact UMGC Office of Transcripts and Enrollment Verification.

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Troubleshooting

    1. Unable to verify identity despite matching database information

      Customers may find they are unable to complete identity verification, despite entering information that matches what is in the UMD database. In this case, the customer may have attended University of Maryland Global Campus (UMGC), formerly known as University of Maryland, University College.

      The customer should try logging into the UMGC account and can contact UMGC Office of Transcripts and Enrollment Verification for more help.

    2. Former student prompted to have their student grant them access to view their transcript

      If the customer is being prompted by Testudo to have their student grant them access to view their transcript despite being a former student:

      • They may be trying to access their transcript using the parent access link.
      • They may be logged in with an associate account.

        If they are using the parent access link, the customer should visit Testudo and click Transcript Request & Status.

        If they are logged in with an associate account, the customer should log in with their Directory ID and passphrase instead.

    3. Former student who was in military while taking class wants transcript

      If this customer cannot access their transcript through Testudo, it is likely they were a UMGC student. The customer can contact UMGC Office of Transcripts and Enrollment Verification for more help. 

    4. Customer couldn't create former student directory ID and couldn't request transcripts

      Service Desk agents should ask whether the customer took classes at UMGC. UMGC students must contact UMGC Office of Transcripts and Enrollment Verification to request transcripts.

    5. Customer graduated before 1990 and cannot create Directory ID to request a transcript.

      Students who graduate before 1990 may not be able to obtain a Directory ID to request a transcript. This is because the student account has been archived.

      In the circumstances, the former student should contact the Registrar's office (301-314-8240) with the following information:

      • Full name.
      • Year of graduation.
      • Date of birth.

      The Registrar will find the customer's account information and restore its status from archived. It takes 24 hours for the systems to update.

      Once this process is complete, the customer can create a Directory ID after 24 hours. Service Desk agents should create a ticket with this information and send it to the customer.

    6. Customer cannot get access to their Directory ID to get a transcript because the Social Security number on file is incorrect

      The Registrar can process changes to names and Social Security numbers. Visit the Registrar's page on name and Social Security changes for complete instructions.

      After your Social Security number is updated, you can request your transcript.

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