Terrapin Tech now offers a third party vendor to send liquid damage computers. Previously, we only offered sending liquid damage Apple laptops to Apple as Tier 4 Mail-ins. Now, we can offer customers to choose between sending to Apple or Micro Replay, which is a respected third party repair shop and is renowned for liquid damage repairs. Many of our liquid damage Safeware computers have been sent to Micro Replay to be serviced.
Compared to Apple's liquid damage repair process, Micro Replay's repair process differs in many ways. First, Micro Replay's rate is cheaper than Apple's, as shown below. Second, Apple's Repeat Repair warranty is only 90 days, whereas Micro Replay's is 1 year. Finally, Apple replaces all parts that are affected by the liquid intrusion, but Micro Replay actually repairs the components and integrated circuits that are damaged by the liquid intrusion. Because Micro Replay repairs the individual components, the repair process takes around 2-3 weeks.
Currently, only select Apple laptops are eligible to be sent to Micro Replay. Micro Replay does not service 2019 Apple laptops. As a disclaimer, please refer to Micro Replay as "third party vendor" when speaking to the customers about their liquid damage repair options.