Solution for Error Message or Missing App Tab in Creative Cloud


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If you are unable to view the Apps Tab or if you receive the error message, You Don't Have Access to Manage Apps after logging into the desktop version of Creative Cloud, you will need to modify the ServiceConfig.xml file located in the following directories. It will require administrator rights on your machine to modify the file.

Windows

  1. Search for This PC in the file explorer located on the bottom right Taskbar.
  2. Select This PC and then select the Local Disk (C:) Drive.
  3. Select the Program Files (x86) folder.
  4. Select the Common Files folder.
  5. Select the Adobe folder.
  6. Select the OOBE folder.
  7. Select the Configs folder.
  8. Move the ServiceConfig.xml file to the Desktop.
  9. Right-click the ServiceConfig.xml file and select open with Notepad.
  10. Modify the file so that the highlighted area says true instead of false.
    <config><panel><name>AppsPanel</name><visible>false</visible></panel></config>
    
  11. Save the file and move it back to the Configs folder. Restart your computer.

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Mac

  1. Using Finder, select Macintosh HD.
  2. Select the folder named Library.
  3. Select the Application Support folder.
  4. Select the Adobe folder.
  5. Select the OOBE folder.
  6. Select the Configs folder. Move the ServiceConfig.xml file to the Desktop.
  7. Modify the ServiceConfig.xml file using Text Editor so that the visible element says true and then save changes.
    <config>
    <panel>
    <name>AppsPanel</name>
    <visible>true</visible>
    </panel>
    </config>
  8. Move the ServiceConfig.xml file back to the Configs folder. Restart your machine.

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