IT Self-Support App Overview
In this article:
The IT Self-Support app empowers employees to easily perform various tasks like downloading software, connecting to printers, performing basic troubleshooting. and links to relevant information and request forms. It comes installed on DIT Apple computers. The IT Self-Support icon can be found in your Dock.
Software can be downloaded at any time from the IT Self-Support application. Open the application and browse for software by category.
Troubleshooting with IT Self-Support
The IT Self-Support application can run a series of troubleshooting actions like clearing your computer's cache and restarting the machine. Follow these steps to run automatic troubleshooting:
IT Self-Support icon from your Dock. Click
Troubleshooting from the categories on the left. Find
Fix my computer on the right and click Run.
Some of the actions performed during the process:
Flush user and system caches.
Verify the startup disk.
Restart the computer.
Connect to printers
Use IT Self-Support to connect with DIT printers at the Manokin building and on campus.
IT Self-Support app on your tray. Click on
Printer Installer. Click
Install to install all available printer queues.
The software installation may take a few mins.
The list of printers is now available. Click on the drop-down menu to select a printer. Click
Add. You get a message that the printer queue you selected was successfully added.
IT Self-Support links
Bookmarks, Need Something, and IT Self-Support Guide sections of IT Self-Support, you can find links to things such as:
Hardware and accessories request form.
Hardware repair request form.
BOTS Request form. Software support.
Campus resources like TERPware.
Privileges admin rights app
The Privileges app comes installed on DIT Apple computers. If the app is uninstalled it can installed through the IT Self-Support app.
From IT Self-Support, click the
Security category on the left. Under the
Privileges icon click Install or Reinstall. Top