Customer called with an issue where they had an existing installation of NVivo 12. After using the product for a year, NVivo 12 prompted the customer to activate the software again. Customer was using the same computer with the same installation that they were previously using. No major updates or reinstallation of the software on this machine.
Activation of this NVivo product appears to expire after a time. Potentially 12 months or at a set date. The exact conditions of expiration are unknown.
NVivo 12 is a software application available for download for Microsoft Windows and Apple MacOS. It is a data analysis tools to help users analyze large amounts of unorganized data.
If activation is expired, you do not have to uninstall the software. Generating a new product key from TERPware will re-activate the software without re-installing it. Follow steps 4 and 5 from the instructions below to generate a new product key from TERPware. Active your new product key by following these steps from NVivo: Activating and deactivating a license.
To install and activate NVivo 12, follow the steps below.
The product is now installed and activated on your computer.