Find the Members of a Content Owner Group


There are two ways to check content owner group membership. You can find the group from the ServiceNow group list or by entering the content owner group in a knowledge article.

Filter for the group in ServiceNow

  1. In ServiceNow, expand the navigator on the left side of your browser.
  2. In the navigator search bar, type sys_user_group.LIST. Click enter.
  3. A new tab will open in your browser with a list of all ServiceNow groups displayed in a table.
  4. Type the name of the content owner group in the Display Name column of the table. Click enter.
  5. Click on the group name.
  6. Scroll to the bottom of the page. You may need to wait while the tabs load.
  7. Click Group Members tab. 
    Group Members is first in list of tabs
  8. Members of the group will display.

Article content owner group field

  1. Open an article. 
  2. In the Content owner group field, enter the content owner group you whose membership you need to know.
  3. Click i in a circle next to the Content owner group, and click Open Record.
  4. The Group's information page will open. Scroll to the bottom of the page. You may need to wait while the tabs load.
  5. Click Group Members tab. 
    Group Members is first in list of tabs
  6. Members of the group will display.