Data Backup Service Requirements and Client Expectations


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Client machine compatbility

Client machines must be compatible with currently available and supported versions of the IBM Spectrum Protect Data Backup (formerly Tivoli Storage Manager Backup/Archive Client). Firewall rules should allow at least outbound connections to campus hosts.

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Payment for services

A KFS number must be supplied when requesting backup services.

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Technical support

Each account for the backup service should have a technical and administrative contact documented and maintained with the Division of IT (DIT). Technical contacts should review nightly backup reports available on the hosts, respond to missed or failed backup events in a timely manner and maintain contact lists with the DIT.

Account technical contacts are expected to install, configure and maintain the IBM Spectrum Protect software. For assistance in getting started with IBM Spectrum Protect, please first visit the IT Library and search IBM Spectrum Protect for technical support articles.

Additional assistance and direction can be provided by emailing backup service staff at backups-help@umd.edu.

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Scheduling of backups

All clients using the standard IBM Spectrum Protect client will be subject to scheduled nightly backups upon registering between the hours of 8:00 p.m. and no later than 6 a.m. For this reason, client machines must be networked and available over-night between those hours.

If you wish to backup manually or complete a backup outside of these hours, send written documentation to backups-help@umd.edu.

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Data restoration

Clients are responsible for all restore procedures unless a support agreement has been coordinated with DIT through application or operating system support arrangements. It is recommended that restores be tested on a regular basis to ensure data integrity.

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Outages and notifications

DIT will use established protocols for change, outage and failure notifications including missed/failed email notifications to technical contacts, Service Desk notifications, ITSupport global alerts, etc. It is the responsibility of the technical contacts to monitor these notifications and to respond accordingly.

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