Use a recovery phone to reset your Directory ID passphrase. For more information, see Add, Remove or Change a Verified Phone for Directory ID Passphrase Resets.

NOTE: Clear Your Browser Cache if you are already logged in and don't' remember your password.

1. Go to Single Sign On page and click Login to Single Sign-on.
2. Click Forgot your passphrase?.
3. Enter your Directory ID, then click submit.
   
4. Choose a verification option from the list to verify your identity. A PIN will be sent to you through the selected method.
   
5. A verification PIN has been sent to the verification method you selected in the previous step. Enter the PIN and click Verify to continue.
   
6. Enter a new passphrase in both fields then click Reset Password.
   
7. Your passphrase has been successfully reset.