Directory Lock Out and How to Regain Account Access
In this article
What is a lock out?
Lock out occurs when you have lost, forgotten, or failed to reset your University Directory ID passphrase. Additionally, several consecutive login failures within a 10 minute period will result in a 10 minute lock out.
How do I access my account after a lock out?
- Go to Single Sign On page and click Login Now!.
- On the CAS login page, click the Forgot you passphrase? link.
- Click Forgot Associate Account Passphrase.
- Complete the SMS Passphrase Reset and Security Question Verification form.
- Click Reset Passphrase.
What if I forget the answers to my security questions?
Contact the Service Desk for assistance with resetting your account. After a Service Desk representative resets your passphrase, go to the UMD directory page to set your new passphrase and security questions.