Add, Remove or Change a Verified Phone for Directory ID Passphrase Resets


  1. Go to the University of Maryland Directory.
  2. Click Directory Profile Page and login. You may need to authenticate with Multi-factor authentication.
  3. Click the Update your Verified phone button.
    • By setting up a recovery/verified phone, you are agreeing to let the University of Maryland send text messages to that device. Charges may apply.
    • If you already have a verified phone, you can click the Remove your Verified phone or Update your Verified phone buttons to perform those actions.
  4. Enter a phone number to set as your recovery phone and confirm the country code in the drop-down menu.
    • You must select a phone that can receive text messages. Landlines cannot be used for this feature.
  5. Click Send SMS Verification Code (Text Me!).
    • The text message will say: “Your UMD Verified Phone verification code is: [code]
    • Users with phone numbers in Australia may instead receive a message from sender ID TWVerify that says: “Your OTP code is [code].” 
  6. Enter the provided SMS Verification Code and click Verify Phone.

Once a recovery phone is set, you can Use a Verified Phone Number for Forgotten Passphrase

Please contact the Service Desk if you have any questions.