G Suite Account: Configure Send From Google Group or Shared Email Address


Whenever you send an email from a Shared or Google Shared Account, the recipient will see the email address of the person who sent the email:

Email Sent By

To change Sent By to reflect the Shared or Group Account Name when sending email, follow the steps below 

  1. From the Account that shares the email, click the Gear and select Settings.
  2. From Settings, click Accounts.
  3. Click Add another email address.
    Add Another Email Address
  4. Enter the Name and Email Address for the Shared or Group Account, then click Next Step. 
  5. Click Send Verification.  Keep this window open to enter a confirmation code for a Google Group account.
  6. Open the email (shared or group) account, then open the email that was just sent. 
  7. For a Google Group account, copy the Confirmation Code. Paste it in the window from Step 5, and click Verify.
    Illustration for entering a confirmation code
  8. From a Google Shared account, click the link to confirm the request.
    Click the Link to open
  9. Click Confirm in the next window that will open.

  10. Log out, then log back into your email account.  When you compose an email from the Group or Shared Account, select it.
    Select the From Account

NOTE: In order for this to work correctly, you must send email from YOUR account, NOT the Shared or Group Account.  In this example, Jane Doe sent an email as KB Management.