Manage Your Duo Mobile Multi-Factor Authentication (MFA) Devices


Table of contents

Get started

  1. Visit the Multi-Factor Authentication Profile page.
  2. Login and complete your multi-factor authentication.
  3. Click Manage Devices under Devices & Settings and complete another multi-factor authentication.
    Red arrow points to the Manage button, located to the right of the Devices & Settings heading.

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Add a device

Visit Add Additional Devices for use with DUO Multi Factor Authentication

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Remove a device

  1. Go to the Multi-Factor Authentication Profile page.
  2. Click Manage Devices under Devices & Settings.
  3. You have to go through DUO again (push, call, etc.). After you have authenticated with Duo it takes you to Device Options.
  4. Click Device Options in My Settings and Devices window for the device you want to remove. 
    My settings and devices 
  5. Click the red Trash icon to the right of the device.
    trashcan
  6. You will receive the message Are you sure you want to remove this device? Click Remove.
    warning pop up

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Reactivate a device

  1. Go to the Multi-Factor Authentication Profile page.
  2. Click Manage Devices under Devices & Settings.
  3. You have to go through DUO again (push, call, etc.). After you have authenticated with Duo it takes you to Device Options.
  4. Click Device Options for the device you want to reactivate.
    Device Options
  5. Click Reactivate Duo Mobile.
    Reactivate
  6. Click I have Duo Mobile installed.
  7. Open Duo Mobile from your device, Tap the + button, then scan the barcode.
    Scan barcode
  8. Activation should be successful.

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Rename a device

  1. Go to the Multi-Factor Authentication Profile page.
  2. Click Manage Devices under Devices & Settings.
  3. You have to go through DUO again (push, call, etc.). After you have authenticated with Duo it takes you to Device Options.
  4. Click Device Options for the device you want to rename.
    Device Options
  5. Select Change Device Name.
    Change Device Name
  6. Rename the device and click Save.
    Save
  7. The device should be successfully renamed.

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Set the default device

Click and select the Default Device, then click Save.
Default Device

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Change the authentication method

Click and select When I log in, then click Save.
Authentication Method

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