Using Duo Mobile Multi-Factor Authentication with No Network Connection or Traveling Abroad


If there is no network connection for your mobile device (e.g. the wireless network is down or out of range), or you are out of the country, you still authenticate at a multi-factor authentication (MFA) prompt by using a passcode.

  1. Open the Duo Mobile app on your mobile device.
  2. Tap the key icon to generate a six-digit passcode.

    Tap the key from DUO to generate a passcode

  3. Return to Choose an authentication method window on your computer or device. Click Enter a Passcode.

    Click Enter a Passcode
  4. Enter the passcode generated by the Duo Mobile app in the Passcode field.
  5. Click Login.