Update my passphrase
If you know your Directory passphrase and wish to change it, follow the steps below.
- Sign into Fischer Identity.
- Go to My Passwords in the left sidebar.
- Enter your current password,
- Enter and confirm your new password in the appropriate fields.
- Click Reset to apply the change.
Forgot my passphrase
If you do not know your Directory passphrase, view Use a Verified Phone Number for Forgotten Passphrase. If a recovery phone is not set, see Add a Verified Phone for Directory ID Passphrase Resets.
Trouble logging in after a passphrase change
If you can't log in to your managed computer after changing your passphrase, try entering your previous passphrase or use the GlobalProtect VPN Connect Before Logon feature .
Contact the IT Service Desk to reset your password if you haven't set up a Verified Phone.