Troubleshoot Minor Technical Issues in Lucidchart

NOTE: On August 30, 2019, existing Lucidchart customers that have been active within the last year will not see any changes to their experience with Lucidchart. Customers that have not been active within the last year will be converted to view-only accounts. For more information, see Lucidpress Retirement and Lucidchart Changes.

Lucidchart customers are encouraged to use Google's Chrome web browser to access both applications application. For Windows users who cannot use Google Chrome, Lucidchart recommends using Microsoft's Internet Explorer 11 to achieve the optimal Lucidchart experience.

While designed to be a streamlined and intuitive experience, Lucidchart customers may encounter technical issues when attempting to execute certain actions. Lucidchart recommends that customers attempt a simple troubleshooting process to alleviate such technical issues. To learn how to troubleshoot minor technical issues with Lucidchart follow the steps listed below:

1. Ensure browser is updated to its latest version.

2. Clear cache and cookies.

3. Disable add-ons and extensions.

For more information, visit the technical support centers for each browser: