University of Maryland Lucidchart Frequently Asked Questions (FAQ)


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NOTE: On August 30, 2019, existing Lucidchart customers that have been active within the last year will not see any changes to their experience with Lucidchart. Customers that have not been active within the last year will be converted to view-only accounts. For more information, see Lucidpress Retirement and Lucidchart Changes.

What is Lucidchart?

Lucidchart is a Web-based diagramming application that allows customers to collaborate and work together in real time to create flowcharts, organizational charts, website wireframes, Unified Modeling Language (UML) designs, mind maps, software prototypes, and many other types of diagrams.

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Am I eligible to use Lucidchart?

Current University of Maryland, College Park campus students, faculty, and staff are all eligible to use Lucidchart. To use Lucidchart at the University of Maryland, College Park, you will need:

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How do I activate a Lucidchart account?

You can activate your Lucidchart account by going to http://lucidchart.umd.edu and logging into the University of Maryland Central Authentication Service with a University credentials .

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How can I access Lucidchart?

Once you activate your Lucidchart account, you will be able to access Lucidchart through any Web browser on any computer by going to http://lucidchart.umd.edu and logging into the University of Maryland Central Authentication Service with a University credentials .

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How long do I keep my Lucidchart account?

You may keep your Lucidchart account as long as you are a current student, faculty member, or staff member at the University of Maryland, College Park.  Once you leave the university, you will retain access to a free version of your Lucidchart account, which will not offer the premium features available through a university-sponsored Lucidchart account.

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Can I use the Lucidchart iPad app with my University account?

Lucidchart's iPad app does not currently support Single Sign On (SSO). Because of the University of Maryland's security requirements, students and faculty cannot use the Lucidchart iPad app at this time. Lucidchart is planning on adding SSO support to the iPad this year. 

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Is there a cost for Lucidchart accounts?

No, Lucidchart is free for all current students, faculty, and staff at the University of Maryland, College Park campus only.

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What features does my university-sponsored Lucidchart account offer?

Your Lucidchart account comes with the same feature set as a Lucidchart Professional license. This includes:

To learn more about Lucidchart's features, take a look at Lucidchart's Sample Use Cases.

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Does Lucidchart offer online storage space? How much?

Yes. Lucidchart offers 1 gigabyte (GB) of online storage space, along with the ability to back up the contents of your Lucidchart account to either your local machine or to a Google Drive account. To learn more about integrating Lucidchart with Google Drive, view the Lucidchart Google Drive Tutorial.

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Will I be able to save Lucidchart files to my personal computer or storage device?

Yes, any diagrams created through Lucidchart may be saved to a computer or storage device easily by utilizing the Lucidchart save function. To learn more, view the Overview of Lucidchart article.

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How can I get help with Lucidchart?

Contact the Call Center for access or technical issues with your Lucidchart account. You may also make use of Lucidchart's customer support resources, including:

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