University of Maryland Lucidchart Frequently Asked Questions (FAQ)


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What is Lucidchart?

Lucidchart is a Web-based diagramming application that allows customers to collaborate and work together in real time to create flowcharts, organizational charts, website wireframes, Unified Modeling Language (UML) designs, mind maps, software prototypes, and many other types of diagrams.

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As a UMD Staff or Affiliate, how do I activate a Lucidchart account?

You can activate your Lucidchart account by going to http://lucidchart.umd.edu and logging into the University of Maryland Central Authentication Service with University credentials.

Once you activate your Lucidchart account, you will be able to access Lucidchart through any Web browser on any computer by going to http://lucidchart.umd.edu and logging into the University of Maryland Central Authentication Service with University credentials.

Licenses for Staff and Affiliates in the UMD managed Lucid Enterprise can be requested within the LucidChart website. Requests for a user license will be reviewed and granted typically within 48 hours.

Your UMD Lucidchart account comes with the same feature set as a Lucidchart Professional license. This includes:

Customer support from Lucidchart.
Connect your Lucidchart account to your Google Drive account.

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As a UMD Student or Faculty, how do I activate a Lucidchart account?

Lucid will be providing free educational licenses to all of its products (Lucidchart and LucidSpark) through UMD ELMS-Canvas. For instructions on how to connect a Lucid account to UMD ELMS-Canvas please see KB0018529 - ELMS-Canvas Lucid Integration

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FAQs for UMD Students or Faculty:

Does the Canvas Free Educational Plan renew automatically for student and faculty accounts at UMD?

Yes, the integration will conduct an annual automatic "check" with ELMS-Canvas to verify that instructors and students are still enrolled in the institution's ELMS-Canvas instance. If so, their Lucid accounts will be renewed, again at no cost.

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What happens to a student’s or faculty’s Lucid Account when they leave UMD?

When a student or instructor leaves the institution where they originated their Lucid account in that institution's Canvas instance, their Lucid account will be downgraded to a basic free account. The basic free Lucid account has limited document creation, allowing users to edit the three most recent documents; all others will be view-only. You may keep your Lucidchart account as long as you are a current student, faculty member, or staff member at the University of Maryland, College Park.  If you purchase a Premium LucidChart account you will be charged a yearly renewal for the duration of your usage.

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Can users change the email associated with their Lucid account?

New Lucid accounts created through the integration with ELMS-Canvas default to the email tied to the user's ELMS-Canvas account. If users prefer not to associate their account with their current educational institution forever, they can choose to use a different email. To do so, they should select "log in" instead of "sign up" when accessing Lucid in Canvas, create a new account from the Lucid login page, and then return to Canvas to link that account. They must select the free account to receive the ELMS-Canvas upgraded subscription.

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What happens to a student's Lucid account if they transfer to another educational institution?

When the user accesses Lucid in their new institution's Canvas instance, they can either:

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What happens to a student's Lucid account if they leave the educational space altogether (i.e., no longer enrolled at any institution)?

When a student or instructor is no longer tied to an educational institution, their Lucid account will be downgraded to the basic free Lucid subscription. This basic free subscription has limited document creation, allowing users to edit the three most recent documents; all others will be view-only.

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What happens to the multiple documents that a student has created within their Lucid account when their UMD Canvas account is deactivated or terminated?

When a student or instructor is no longer tied to an educational institution, their Lucid account will be downgraded to the basic free Lucid subscription. This basic free subscription has limited document creation, allowing users to edit the three most recent documents; all others will be view-only.

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How do users get support for Lucid?

Support for Lucid is available directly from Lucid to users through the use of the question mark near the user account icon in Lucid (upper right). The question mark icon leads to the Lucid help center.

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