TerpDrives Frequently Asked Questions (FAQ)


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What is TerpDrives?

TerpDrives is a service that can link a number of online file storage services to any workstation with a Windows operating system. Storage services that are linked to TerpDrives become available drives on a workstation, allowing you to store, retrieve, and transfer files between an online file storage service and a workstation. TerpDrives provides students with easy access to any files stored online and reduces the need for saving multiple copies of files or using unnecessary disk space on a computer, storage device, or mobile device. To learn more, visit the TerpDrives homepage homepage.

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Where is TerpDrives available?

TerpDrives is available to current students using any workstation with a Windows operating system and an installed TerpDrives client. TerpDrives is available in several computer labs across campus. Contact a computer lab manager with questions about availability.

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Can I use TerpDrives on my personal computer or mobile device?

Currently, TerpDrives is not accessible through personal computers or mobile devices. It is only available through workstations with a Windows operating system available in the Division of IT computer labs listed above.

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How do I set up TerpDrives?

To set up TerpDrives, students must first go to Kumo Cloud Storage Integration and log into TerpDrives. Once they have logged, students can choose to link, or unlink, one of five compatible online file storage services to TerpDrives. To learn how to link a storage service with TerpDrives, view Link an Online File Storage Service to TerpDrives.

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NOTE: The TerpDrives Set Up webpage may contain references to Kumo or Indiana University. These references are in place for proprietary purposes only and will not affect access to TerpDrives or TerpDrives performance.

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What online file storage services are compatible with TerpDrives?

TerpDrives is compatible with the following online file storage services:

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How much storage space is available through TerpDrives?

Maximum storage space for online file storage services linked to TerpDrives is subject to limitations established by individual services. Contact your online file storage service provider for details on storage limits.

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What is the size limit for individual files uploaded or downloaded through TerpDrives?

The file size limit for individual files uploaded or downloaded through TerpDrives is 500 megabytes (MB). However, file size limits are also subject to the limitations of the online file storage service. Contact your online file storage service provider for details on storage limits.

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How many online file storage services can I link to TerpDrives simultaneously?

Currently, you may link up to five online file storage services to TerpDrives. View the What online file storage services are compatible with TerpDrives? entry in this FAQ list for more details.

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Can I link and unlink TerpDrives access to my personal online file storage service accounts at any time?

You may Link an Online File Storage Service to TerpDrives and unlink at any time by logging into the TerpDrives homepage. From there, you can authorize or deauthorize TerpDrives access to any of the available online file storage services. 

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Will I be able to link TerpDrives to my UMD Box account?

TerpDrives can be linked to a UMD Box account, but it cannot be linked to both a personal and a UMD Box account. Only one Box account can be linked to TerpDrives at a time. To learn more about linking online file storage services to TerpDrives, view Link an Online File Storage Service to TerpDrives.

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Will I be able to link TerpDrives to my TERPmail Google account?

TerpDrives can be linked to a TERPmail Google account, but it cannot be linked to both a personal and a TERPmail Google account. Only one Google account can be linked to TerpDrives at a time. To learn more about linking online file storage services to TerpDrives, view Link an Online File Storage Service to TerpDrives.

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Is TerpDrives compatible with computers using Windows and/or Macintosh operating systems?

TerpDrives is only compatible with computers that use Windows operating systems.

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Will TerpDrives access to my personal online file storage service accounts be disconnected when I log out of a lab computer?

TerpDrives will be disconnected from online file storage services once you have logged off from a workstation. However, TerpDrives will save your preferences. Storage services that are linked to TerpDrives will be available as additional drives when you next log into a workstation with a Windows operating system.

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Will my online file storage service user information be secure when I am using TerpDrives?

User login information for online file storage services are not stored by TerpDrives. Only information provided by storage service providers will be retained in order to confirm authorization of TerpDrives access to specified online file storage services. User login information is not included in that information.

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Will files stored on my personal online file storage service accounts be protected from unauthorized access by TerpDrives or other workstation users when I am logged off?

All file transfers to and from online file storage services are encrypted and will be protected from unauthorized access after you have logged off from a workstation. When TerpDrives is authorized to access your files, it receives a small amount of information from the storage service provider, which is used to confirm that authorization. This is the only secure information stored by TerpDrives. You can revoke TerpDrives authorization at any time by clicking Set Preferences on the TerpDrives homepage and then Deauthorize for a specific online file storage service.

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