Terrapin Tech FAQ: What to Do if My Computer is Defective


Each manufacturer has a different policy regarding products deemed inoperable on first use. If you purchased the computer online, please contact the appropriate vendor for their policy: 

Dell: 1.800.624.9897 | 24/7 

Apple Online Store: 1.800.275.2273 | 7 a.m. to 10 p.m. Central time

If you purchased the computer at the Terrapin Tech Store, contact the store and they will work with the manufacture in accordance with the manufacturer's policy.