Keypad Shortcuts for Voicemail on Cisco IP Phones


In this article:

Cisco IP Phones allow you to easily connect with colleagues and record and receive voicemail. You can configure your voicemail settings via the Cisco Voicemail Assistant, or you can utilize keypad shortcuts.

NOTE: You can also configure additional settings for your Cisco IP Phone Voicemail by using the Self Care Portal. Check out the Overview of the Cisco IP Phone Self Care Portal to learn more

Main menu and shortcuts (Standard conversation)

While listening to the Main menu, press:

Action

Key(s)

Hear new messages

1

Send a message

2

Review saved messages

3 1

Review deleted messages

3 2

Change setup options

4

Change greetings

4 1

Turn alternate greeting on or off

4 1 2

Edit other greetings

4 1 3

Change message notification

4 2 1

Select full or brief menus

4 2 3

Change PIN

4 3 1

Change recorded name

4 3 2

Change call transfer

4 4

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Send a message menu and shortcuts (Standard conversation)

To send a voice mail message without calling a person, Press 2 at the Main Menu.

If you search for a user by name, you will use the phone keypad to find the intended recipient(s). Starting with the last name, you would type the keypad number once for the corresponding letter. 

For example, to search for John Smith, you would press the following keys:

  1. Press 7 once for S
  2. Press 6 once for M
  3. Press 4 once for I
  4. Press 8 once for T
  5. Press 4 once for H  

When finished, press the pound (#) key. 

If you know the person's extension, hit 5 5 to search by extension and enter the person's five-digit extension followed by the pound sign (#).

Action

Key(s)

Send message

2

Toggle search for a user by extension or by name

# #

Add name

9 1

Mark message urgent

1

Request return receipt

2

Mark message private

3

Set future delivery

4

Review recording

5

Rerecord

6

Add to the message

7

Mark message secure

9 3

List send recipients

9 2

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During message menu and shortcuts (Standard conversation)

While listening to a message, press:

Action

Key(s)

Restart message

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Save

2

Delete

3

Reply

4

Forward message

5

Slow playback

6 4

Fast playback

6 6

Rewind message

7

Pause or resume

8

Fast-forward

9

Fast-forward to end

#

Play first message

1 7

Play last message

1 9

Toggle urgent status on/off

1 8

Skip message, save as is

# #

Cancel or back up

*

Help

0

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After message menu and shortcuts (Standard conversation)

After listening to a message, press:

Action

Key(s)

Replay message

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Play first message

1  7

Play last message

1 9

Toggle urgent status on/off

1 8

Save or restore as saved

2

Delete

3

Reply

4

Forward message

5

Save or restore as new

6

Rewind

7

Play message properties

1 5

Save as is

#

Cancel or back up

*

Help

0

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Recording menu (Standard conversation)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

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