Overview of Disabled TerpConnect Accounts


In This Article


Why Are TerpConnect Accounts Disabled?

Your TerpConnect account can be disabled for two main reasons: disciplinary and non-disciplinary:

  1. Disciplinary Disablement

    You are suspected of having violated University or a TerpConnect Acceptable Use Policy guidelines. 

    Beyond the following notes, this document does not deal with disciplinary disablement. If your account has been disabled for disciplinary reasons, you will be unable to log in and will see one of the following messages. The message will depend on how you try to log in:

    • TerpConnect: Your account has been disabled. Contact Project Nethics, 301-405-8787.
    • TerpConnect (ssh): Account disabled: 301.405.1500 for assistance.
    • TerpConnect (login): Permission denied.
  2. Non-Disciplinary ("not-here") Disablement

    You will receive an email (see below) explaining which accounts will be disabled and your University ID no longer appears in the campus Directory. The first warning message will appear in your inbox once your Directory ID has been dropped. Three weeks after this first email you will receive a reminder email. Finally one week after the second email comes to you the account(s) will be disabled.

    Note: Between initial disabling and final deletion, accounts may be reenabled for a variety of reasons (see How can you get an account reenabled)

    WARNING: Official advance notice of disablement

    Your <ACCOUNTS> account(s) will be disabled (made unavailable for use) starting <DATE>,
    because it appears that you are no longer actively affiliated with the University of
    Maryland, College Park. We will make a final determination based on a check of updated
    campus information just before the accounts are disabled.

    Accounts that remain disabled will be deleted on <DATE>.

    To retain your account(s), you must be a current student, faculty/staff member, or
    university affiliate. If you fall into one of these categories, contact
    your department about your status.

    Otherwise, if you need to retain any files from your accounts, copy them
    to another system prior to your account being disabled. The following URLs may
    be of assistance:

    TerpConnect accounts --
    General info on downloading files can be found at: Secure FTP Information

    Extended email forwarding is available to university graduates. Visit the Alumni pages for more details.

    Contact the Service Desk if you have questions or need further assistance.

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How you can tell if an account has been disabled

There are a variety of ways to determine if an account has been disabled:

  1. If, when you attempt to log in, you see one of the messages shown below, and are then forcibly logged out. However, since many ssh programs close the window immediately after logout, this message may not be visible long enough to see clearly.

  2. If someone else uses the finger command to get information about your account and finds that the login shell is:

    /local/lib/logins/norecord    (non-disciplinary)
    /local/lib/logins/disabled     (disciplinary)

  3. If certain other symptoms arise (see&nbsp;What does and does not work, below).

  4. Official disabled notification displayed at login

    If your account has been disabled, you may see a message something like the following. We say "may" because many ssh programs close the window so quickly after you log out that the message may not be visible long enough to see it clearly.

    Your account has been disabled because it appears that you are no longer

    actively affiliated with the University of Maryland, College Park. We will
    make a final determination based on a check of updated campus information
    just before the account is deleted.

    To retain your account, you must be a current student, faculty/staff member,
    or university affiliate. If you fall into one of these categories,
    contact your department about your status.

    Contact the Call Center at 301.405.1500 if you have questions or need further assistance.


    ssh          Account disabled: Contact 301.405.1500 for assistance.
    slogin      Permission denied.

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What does not work on a disabled account?

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Do you lose anything when your account is disabled?

 The answer is No, except for being unable to access your files. The files will remain safe. The only time you will lose files is if you both: 

Also, if your incoming mail pushes your account over its disk quota, you will lose all the mail that arrives from then on, and the senders of that mail will have their messages bounced back to them.

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How can you get an account re-enabled or reinstated?

Contact the Service Desk Call Center for information about getting your account temporarily re-enabled:

  1. Temporary re-enabling — This applies to accounts which no longer have status with the University, to enable the person to move their email and files to another system, and/or to set up mail forwarding to another address (which will last until the account is finally deleted in the next semi-annual purge).

  2. Reinstatement:

    semi-annual renewal- This applies to an account which is disabled at each 6-month check because the owner, while having a valid University connection, does not appear in a campus database.

    re-registration- This applies to an account whose owner skipped a semester, but has just re-registered for the next semester.

Provide the following information: 

  1. Full name(spell it if leaving a message)
  2. Directory ID(likewise spell it)
  3. University ID number
  4. Circumstances/reasons under which the restoration of access is being requested
  5. Telephone number, including area code (if leaving a message)

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