The IT Service Desk provides support to faculty, staff, and students. To report a problem, we encourage you to send an email to itsupport@umd.edu or Report an Issue with the Service Desk.

NOTE: For DIT's Winter Session service hours, See Winter Session 2023 Service Modifications. 

Service Desk

Phone: 301.405.1500, itsupport@umd.edu

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m., Weekend 12 p.m.-4:00 p.m.

Live Chat and email hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m., Weekend 12 p.m.-4:00 p.m.

Terrapin Tech (Computer sales and support)

Phone: 301.314.7000, terpstore@umd.edu

Located on the ground floor of the Edward St. John Learning and Teaching Center (ESJ).

Monday-Thursday, 8:30 a.m.-10 p.m.

Friday, 8:30 a.m.-6 p.m.

Sunday, 12 p.m.-10 p.m.

Campus Information Services

Phone: 301.405.1000

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m.

Classroom Support 

Phone: 301.405.2500, classrooms@umd.edu

Monday-Thursday 7:30 a.m.-10 p.m., Friday 7:30 a.m.-5 p.m.

Other resources

• To learn about drop-in webinars and making appointments for 1:1 consultations, see Keep Teaching.
• For student resources for learning remotely, see Keep Learning.
• For information about resources to support working remotely, see Keep Working @UMD.