Service Desk Hours and Contact Information


The IT Service Desk provides support to faculty, staff, and students. To report a problem, we encourage you to send an email to itsupport@umd.edu or Report an Issue with the Service Desk.

NOTE: For DIT's Month of May hours, see May 2022 Service Modifications

Service Desk

Phone: 301.405.1500, itsupport@umd.edu

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m., Weekend 12 p.m.-4:00 p.m.

Live Chat and email hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m., Weekend 12 p.m.-4:00 p.m.

Terrapin Tech (Computer sales and support)

Phone: 301.314.7000, terpstore@umd.edu

Located in McKeldin Library (MCK), Room 1221.

Monday-Thursday, 8:30 a.m.-10 p.m.

Friday, 8:30 a.m.-6 p.m.

Sunday, 12 p.m.-10 p.m.

Campus Information Services

Phone: 301.405.1000

Telephone support hours: Monday-Thursday 8 a.m.-10 p.m., Friday 8 a.m.-6 p.m.

Classroom Support 

Phone: 301.405.2500, classrooms@umd.edu

Monday-Thursday 7:30 a.m.-10 p.m., Friday 7:30 a.m.-5 p.m.

Other resources