Not receiving Adobe Sign email notifications


Issue

I stopped receiving Adobe Sign notifications emails when a workflow is completed.

Environment

Adobe Sign.

Resolution

 

  1. Log in to your Adobe Acrobat Sign account.
  2. Select the profile icon in the top right of the page. A menu will display.
  3. Select Profile Settings
  4. Select My Notifications in the sidebar.
  5. Enable the Email checkbox for Agreement signed or approved.
  6. Select the Save button at the bottom of the page.

More information about notifications can be found in Adobe's articles How to adjust email notifications for events/alerts in Adobe Sign and Configure personal event/alert notifications.