Cannot add external email as a content manager to a shared drive folder


Issue

As a Manager for a Google Drive folder, neither I nor the other managers are currently able to add other users to some of the subfolders that we are also managers for as Content Managers.

Environment

Google Shared Drive.

Resolution

Add the external email account as a Contributor, not a Content Manager. Email accounts that are not within a Google domain can only be Contributors, which will allow them to edit content within the folder.

Cause

External Account is not in a Google Domain.