You can’t access your TERPmail account with your current passphrase because you have not set your initial passphrase or it had been forgotten, mistyped, or there is a system outage or degradation.

TERPmail account.

1. Go to the My Passwords page.
2. Log in with your Directory ID and passphrase.
3. Select Reset to the right of the TERPmail group.
   
4. Enter your new password and Confirm your new password.  
5. Click Reset.
   

You can also go to the TERPMail homepage and click Set your passphrase to set your TERPmail passphrase. Contact the Service Desk if there are any issues accessing your account.