You are not receiving notifications about documents being shared with you. Other colleagues are receiving email notifications when the same files were shared with them.
Use Google's Get Google Drive notifications article to change the notifications settings. https://support.google.com/drive/answer/6318501?hl=en
- Go to drive.google.com.
- In the top right, click the Gear icon (settings).
- Select Settings from the drop down menu.
- In the left panel, click Notifications.
- Check the box to the right of Email to enable email notifications.
If there are still any issues, contact the Service Desk.
Google Drive setting prevented email notifications from sending.