OneBill Frequently Asked Questions


General Info on Spend Category SC00579 - DIT - Billable Services

DIT is migrating billings on a rolling basis under this umbrella in the hopes to have all our billable services processed through One Bill (save those from Software Licensing). You will see these charges in Workday on SC00579, and you will be able to view your detailed bill on our One Bill Tableau Report (VPN required). For reference, check out these two Knowledge Base articles: Navigating Your DIT One Bill and One Bill Frequently Asked Questions. The detailed bill includes information about the service, as well as who is your department's contact (Primary Owner) for the service incase you have further questions about their use.
 
Access is inherited from the Driver Worktag Manager role, their supervisor, and next level supervisor. If you need access, please work with these individuals for your account.
 
As we are onboarding billings on a rolling basis, you may have some entries on your account under this spend category that are still processed in Workday. They will have a journal number associated with the charge and will not appear on the One Bill Tableau Report until the service is implemented in One Bill.

I can't see anything when I access One Bill  

One Bill access is granted via a Workday pull enabling driver worktag managers to view and filter any charges across the accounts that they manage. They can also save reports that can be shared. To decrease manual maintenance, One Bill inherited permissions. 

It is recommended that you work with your departmental business manager to review the charges.

I want to update my Driver Worktag that DIT uses to bill for services

Driver Worktags for the Division of Information Technology (DIT) services are managed by the technical leads for each service and we do not currently have a way of changing your account across the board.

DIT charges will typically come through via Workday journals or via One Bill, which is new and does not yet have all services integrated. 

Follow the link to view One Bill transactions. You must be connected to VPN with the UMaccess-MFA profile to access the site.

What are the charges on my account for?

DIT charges will typically come through via Workday journals or via One Bill, which is new and does not yet have all services integrated.

If you do not have access to One Bill, it is recommended that you work with your departmental business manager to review the charges as permissions are pulled from Workday driver worktag managers and their supervisory chain.

What month's services are the charges on my account for?

Charges hit your account one month behind services rendered. For example, January services will be billed in February. You can see this on the DIT One Bill Tableau Report in the filter fields titled Filter by Billing Month and Filter by Post Month. Billing month refers to service period, and post month refers to the month in which the charges hit the account.

What are charges with a reference number for?

Charges with a reference number (for example, IT203D00000020) are DIT charges. One Bill service owners communicate with share owners and fiscal officers regarding DIT charges. 

If you do not have access to One Bill, it is recommended that you work with your departmental business manager to review the charges as permissions are inherited from Workday.

How can I be sure that someone can approve requests made for services in my absence?

You can select a delegate in ServiceNow to make approvals in your absence. Follow the instructions in Delegation in ServiceNow and ensure that you check the following fields: approvals, CC notifications and assignments.

How do I modify access to One Bill?

One Bill access is pulled directly from the driver worktag manager role in KFS and that individual's supervisory chain. If you need to update who has access to One Bill, update the driver worktag manager in Workday.