OneBill Frequently Asked Questions


General Info on Object Code 3790 - DIT - Billable Services

DIT is migrating billings on a rolling basis under this umbrella in the hopes to have all our billable services processed through One Bill (save those from Software Licensing and the Terrapin Technology Store). You will see these charges in KFS on Object Code 3790, and you will be able to view your detailed bill on our One Bill Tableau Report (VPN required). For reference, check out these two Knowledge Base articles: Navigating Your DIT One Bill and One Bill Frequently Asked Questions. The detailed bill includes information about the service, as well as who is your department's contact (Primary Owner) for the service incase you have further questions about their use.

Access is inherited from the 3 KFS roles (fiscal officer, account manager, and account supervisor). If you need access, please work with these individuals for your account.

As we are onboarding billings on a rolling basis, you may have some entries on your account under this object code that are still processed in KFS. They will have a doc number associated with the charge and will not appear on the One Bill Tableau Report until the service is implemented in One Bill.

I can’t see anything when I access One Bill  

One Bill access is granted via a Kuali Financial System (KFS) pull enabling fiscal officers to view and filter any charges across KFS accounts that they manage. They can also save reports that can be shared. To decrease manual maintenance, One Bill inherited permissions from an existing system and KFS records by role and account for integration. 

It is recommended that you work with your departmental business manager to review the charges.

I want to update my KFS number that DIT uses to bill for services

KFS numbers for the Division of Information Technology (DIT) services are managed by the technical leads for each service and we do not currently have a way of changing your KFS number across the board.

DIT charges will typically come through via KFS Service Billings (the technical lead contact information will be in the KFS document) or via One Bill, which is new and does not yet have all services integrated. 

Follow the link to view One Bill transactions. You must be connected to VPN with the UMaccess-MFA profile to access the site.

What are the charges on my KFS account for?

DIT charges will typically come through via KFS Service Billings (the technical lead contact information will be in the KFS document) or via One Bill, which is new and does not yet have all services integrated.

If you do not have access to One Bill, it is recommended that you work with your departmental business manager to review the charges as permissions are pulled from KFS for fiscal officers assigned to KFS accounts.

What are charges with a reference number for?

Charges with a reference number (for example, IT203D00000020) are DIT charges. One Bill service owners communicate with share owners and fiscal officers regarding DIT charges. 

If you do not have access to One Bill, it is recommended that you work with your departmental business manager to review the charges as permissions are pulled from KFS for fiscal officers assigned to KFS accounts.

How can I be sure that someone can approve requests made for services in my absence?

You can select a delegate in ServiceNow to make approvals in your absence. Follow the instructions in Delegation in ServiceNow and ensure that you check the following fields: approvals, CC notifications and assignments.

How do I modify access to One Bill?

One Bill access is pulled directly from the roles in KFS. If you need to update who has access to One Bill, submit a KFS document for each KFS account. 

For changes for which all employees are still at UMD, go to KFS and then Lookup and Maintenance and then Account and then Enter Chart Code + Account Number and then Edit.

For changes for which a past employee still has a role in KFS, go to KFS and then Lookup and Maintenance and then Account Global.