Make a Call with Cisco Mobile Voice Access


Mobile Voice Access (MVA) is a feature that allows authorized users to call into an assigned UMD number, enter a PIN, then route a new call through the PSTN (public switched telephone network). Their displayed calling number would be masked with their Single Number Reach extension so the called party sees the caller's office number. 

If you haven’t already, log in to the Cisco Self-care Portal and set up the following services:  

Turn on Cisco Unified Mobility

  1. Dial 301 405 5555.
  2. If the system does not recognize your number, key in the mobile number that you used to set up SNR via the Self Care Portal.
  3. Key in your PIN.
  4. Press 2 to turn on Cisco Unified Mobility.

Make a call using Mobile Voice Access

  1. Dial 301 405 5555.
  2. If the system does not recognize your number, key in the mobile number that you used to set up SNR via the Self Care Portal.
  3. Key in your PIN.
  4. Press 1 to make a call.
  5. Dial as if you are at your desk phone. Key in the number you would like to call preceded by a 9 then press # when finished. ex. 9xxx xxx xxxx#

For example, if attempting an outgoing call to 301-555-1212:  Dial 301 405 5555 -> ** if not recognized** your mobile number# set up in SNR -> Your PIN -> 1 -> 93015551212#.