Recover Blocked or Quarantined Email


Issue

My email was blocked or flagged as a potential junk mail and quarantined.

Environment

  • UMD Gmail
  • TERPmail

Resolution

If your email was blocked or flagged as potential junk mail and quarantined, contact the Service Desk. The Service Desk can confirm if your email was blocked or quarantined, and can recover it.

Service Desk agents should refer to IT Library instructions for these requests: Release Email from Quarantine.

Cause

Email was blocked or flagged as potential junk mail and quarantined.