Use a recovery phone to reset your Directory ID passphrase. For more information, see Add, Remove or Change a Verified Phone for Directory ID Passphrase Resets.

NOTE: Clear Your Browser Cache if you are already logged in and don't' remember your password.

1. Go to Single Sign On page and click Login to Single Sign-on.
2. Click Forgot your passphrase?.
3. Enter your Directory ID, then click submit.
4. Click Submit.
5. Click Request Verification Passcode for a passcode to be sent to your cell phone.
   • The text message will say: “Your UMD Verified Phone verification code is: [code]”
   • Users with phone numbers in Australia may instead receive a message from sender ID TWVerify that says: “Your OTP code is [code].” 
6. Enter the verification code that you should receive by text message, and click Confirm.
7. Enter a new passphrase in both fields and click Update Passphrase.