Table of contents
Webex is a collaboration platform that can help us get work done whether we're together or apart by using tools like team messaging, online meetings, and whiteboards. Webex is available for free to staff and faculty.
Logging in
Webex can be used in your favorite browser or by downloading the app. Now that you have access to Webex, it's time to log in. Login with your university credentials. You may need to complete a multi-factor authentication prompt.
The basics
Spaces
A space is an area of collaboration, where people can share, chat, and call on the issues at hand. Spaces are temporary (as long as they have people in them they exist) unless they are are part of a Team.
Teams
A team is a group of people that can share a defined number of permanent spaces that can be entered, left and entered again.
Read and send messages
Read new messages
Look for the blue dot beside names and spaces. Click to read the new messages.
Send a message
You can send a message directly to just one person or to several people.
- To send a message to one person directly, click the plus sign
and choose Contact a Person and enter their email or name. Then type and send your message.
- To send a message to several people, click the plus sign
- The next time you want to send a message, you can select the name from either the People or the Spaces list.
Call people
Call someone using their email, name, or phone number
- Go to Call in the The horizontal menu bar at the top right of the app.
- Use the dial pad to enter the phone number of the person you'd like to call. Or, enter their email address(es) into the search box. Then select the Call icon.
Call a person you're messaging
- Go to the horizontal menu bar at the top right of the app and choose Call.
- If you do this in a space with several people, everyone's app will ring, and you'll start a call for the entire space.
Share files
Share photos, screen captures, or videos with this feature. Drag and drop your file into the space, and then press Enter.
Webex Ringer
To change where your ringer sounds, see the Webex Ringer article.
Troubleshooting
If you are experiencing any issues, try logging out and back in by clicking your profile icon in the upper left, and choose Sign Out. This will prompt you to reauthenticate.
If there are still any issues, do the reset:
- Click on your profile picture or you initials located in the upper left corner.
- Click Help -> Health Checker.
- Scroll down on the next window and click Reset.