University of Maryland (UMD) Google Service Accounts are password-protected Google email accounts that allow receiving mail via IMAP or POP. These accounts will not work using a web browser login and the password may not be shared among individuals.

Request a service account

1. Visit the IT Service Desk Portal service offering in the Service Catalog.
2. On the right-side menu, click on: Google Workspace Service Account.
   
   • The Google Apps Service Account request form will open.
3. In the Requested Service Account Name box, enter the name of the account. This will be the account's email address. The name must meet be less than 18 alpha-numeric characters and dashes. Google Workspace for Education administrators will contact you if the ID is unavailable or does not meet the naming criteria.
4. Click Submit.
5. You will receive notifications from Special Identity Management System (SIMS) and the IT Support when the request has been fulfilled. 

Manage the service account password

After the account is created, you can manage the password in Special Identity Management System (SIMS). You will see the account listed and a Reset Password button.

To reset the password:

1. Click Reset Password.
2. The password will be displayed. This is the only time you will be able to view the password. If you forget it, you will need to reset it again.