Windows 10 Frequently Asked Questions (FAQ)

What is Windows 10 and how can I access the free Windows 10 upgrade?

Windows 10 is a version of the Windows operating system that was released in September 2015. This version of Windows has been designed to provide an "operating system as a service" and includes a number of new features that have streamlined the Windows experience while making it even more accessible. Among the new features offered in Windows 10 are:

Where can I download or purchase a copy of Windows 10?

Faculty and staff may download a free copy/product key of the Windows 10 - Institutional from TERPware.

How do I install Windows 10 on my device?

To learn how to download and install Windows 10, view the Download and Install Windows 10 article.

Who is eligible to upgrade to Windows 10?

Current faculty and staff are eligible to upgrade to Windows 10 on university-owned computers and devices. 

Members of the following categories are not eligible to upgrade to Windows 10:

What are the system requirements to upgrade to Windows 10?

Additional Requirements will apply for the following Windows 10 features:

See the Microsoft documentation at for specific notes regarding updating an existing OS to Windows 10. To learn more about the system requirements for Windows 10, view the Recommended System Requirements for Windows article.

How long will it take to upgrade my device?

The time it takes to upgrade to Windows 10 will depend on factors such as the age of your device and how it is configured. Most devices will take about an hour to upgrade. While older devices could take longer, some newer, high performance devices might upgrade faster.*

*information courtesy of Microsoft

What edition of Windows will I get as part of the free upgrade?

Faculty and staff who download the Windows 10 app from TERPware will gain access to the Enterprise Institutional edition of Windows 10 that has been customized for use by the University of Maryland.

Will my existing programs, apps, and devices work with Windows 10?

Windows 10 is designed to be compatible with the majority of devices and apps that are currently available.

For details about your specific devices and apps, check the compatibility report that is a part of the Get Windows 10 app. To do this, open the Get Windows 10 app, select the menu in the upper left corner of the app, and then select Check your PC (or Your PC is good to go) to see any known compatibility issues and recommended resolutions.*

*information courtesy of Microsoft

Will I still be able to log into my device with my University credentials after I upgrade to Windows 10?

Yes. Your university credentials should function normally after your upgrade to Windows 10. If you are running Windows on a Desktop computer with a physical network connection and have trouble connecting to the network or logging in to your computer, contact the Service Desk for assistance.

Can I revert my device to my old operating system?

Yes, there are a few different ways for you to go back from Windows 10 to a previous version of Windows:

For more info and requirements, see the go back to a previous version of Windows section of Recovery options in Windows 10.*

*information courtesy of Microsoft

Who do I contact if I encounter technical issues with Windows 10?

The Division of Information Technology Service Desk will be the primary point of contact for Windows 10 technical support. 

What are acceptable uses of Windows 10?

Use of Windows 10 is subject to the University of Maryland Policy on the Acceptable Use of Information Technology Resources and the terms of Microsoft's agreement with the University of Maryland.